Privacy Policy
Your privacy is fundamental to our mission
Effective: January 15, 2024
Privacy at a Glance
We never sell your personal data to third parties
Your documents are encrypted at rest and in transit
You can request data deletion at any time
We comply with GDPR, CCPA, and other privacy regulations
Information We Collect
Information You Provide
- Account Information: Name, email address, brokerage affiliation
- Transaction Data: Property addresses, client names, transaction dates, contract details
- Documents: Real estate contracts, addendums, disclosures uploaded for analysis
- Communications: Support tickets, chat messages, feedback
Information Collected Automatically
- Usage Data: Features used, documents processed, time spent on platform
- Device Information: Browser type, operating system, IP address
- Cookies: Session cookies, preference cookies (see our Cookie Policy)
- Analytics: Page views, click patterns, feature adoption
How We Use Your Information
Primary Uses
- Process and analyze your real estate documents
- Extract critical dates, terms, and obligations
- Provide AI-powered insights and recommendations
- Send transaction alerts and deadline reminders
- Maintain and improve our services
We Do NOT Use Your Information To
- Sell or rent your personal data
- Share transaction details with competitors
- Use your documents to train AI models without consent
- Send unrelated marketing communications
Data Security
Enterprise-Grade Security Measures
- Encryption: AES-256 encryption at rest, TLS 1.3 in transit
- Access Controls: Role-based permissions, multi-factor authentication
- Infrastructure: Enterprise-grade certified data centers
- Monitoring: 24/7 security monitoring and intrusion detection
- Compliance: Regular security audits and penetration testing
Your Rights and Choices
You Have the Right To
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Export your data (portability)
- Opt-out of marketing communications
- Restrict processing of your data
How to Exercise Your Rights
- Email: [email protected]
- In-app: Settings → Privacy
- Response time: Within 30 days
- No fee for first request
- Identity verification required
Information Sharing
We May Share Information With
- Service Providers: AWS for hosting, Stripe for payments (bound by confidentiality)
- AI Providers: Anthropic (Claude) and OpenAI (GPT-4) for document analysis
- Your Brokerage: If you're part of an enterprise account
- Legal Compliance: When required by law or court order
- Business Transfers: In case of merger or acquisition (with notice)
Important: We never sell, rent, or share your personal information for marketing purposes without explicit consent.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Active Account Data: Retained while account is active
- Closed Account Data: Deleted within 90 days of closure
- Transaction Records: 7 years for legal compliance
- Marketing Data: Until opt-out or 3 years of inactivity
- Backup Data: Maximum 90 days in backup systems
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected].
Contact Us
If you have questions about this Privacy Policy or our privacy practices:
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice through email or in-app notifications.